Help & Info
All products carry a manufacturers warranty unless otherwise stated. Each manufacturer is different. Upon receipt of the system your warranty will be under our company name, Merkamerica.
The only required fields are:
Company Name – Merkamerica
Postal Code - 90405
The warranty can take 10-14 days to transfer into your name so if something should happen to your system prior do not worry as your system is still under warranty. When calling technical support, you can just give them our company name when asked who the warranty is assigned to. If you are experiencing any difficulties, please feel free to chat or give us a call.
For warranties with Apple please refer to the following link.
Apple warranty transfer information
For warranties with HP please refer to the following link.
HP warranty transfer information
For warranties with Lenovo please refer to the following link.
Lenovo warranty transfer information
For warranties with Dell please refer to the following link.
Dell warranty transfer information
To get a full idea about refurbished products, please see our post here with in depth detail.
Link to blog post regarding refurbished products
Merkamerica offers you the same retail boxed products you would buy at the bigger retail chains without the retail markup! How do we do this? Lower overhead and efficient processes. While we might be a small company our products and services meet or exceed what you might find in a retail store chain. Our focus is our customer. Would you rather speak to a human who is knowledgeable when making such a large purchase? We are available via chat or phone for ANY questions you may have. Does your bank account like saving 30%-50% when purchasing a computer? Our refurbished systems are in beautiful condition. It’s as if you purchased new from the manufacturer. Do you need your system delivered in under two weeks? We offer overnight shipping!
All of our items come with a 7 day no questions asked return policy. If for any reason you are not happy with your system, you have 7 days from the delivery date to request a no questions asked return. (Usually you will know in the first half hour) After those 7 days are up, we offer a return with 25% restocking fee up to the 14th day after initial order date for systems returned in exact same condition as shipped. Returns for damage or malfunction need to be addressed within those first 14 days, after that all sales are final.
Each system comes with a manufacturer warranty in place unless otherwise stated. The type of warranty will be listed on each product page on the warranty tab. For a detailed explanation of each warranty please refer to the product page of the system of interest or have a chat with us.
The warranty expiration date is listed on the warranty tab of each product page and corresponds directly to that system.
We occasionally offer coupons to our customers who have signed up for our Newsletter but do not generally have coupons available on a regular basis.
Since we are a California based company we must charge tax to our fellow Californians. If you are based outside of California, then we do not have to charge you tax.
If you are in the market to purchase 5 or more items, then we do offer discounted rates. Please chat or call us for more details.
Yes, everything is in stock and ready to go. If you are in need of rushed shipping look no further because we have your back! We offer same day and overnight shipping pending order approval.
Yes. We are here to help you build your dream system based on your needs. Please chat or give us a call for further inquiries.