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- DELL XPS 13 - 9350 I7 6500U 3.1GHZ 16GB 1866MHZ QHD+ 1800P TOUCH 1TB SSD PRO SUPPORT
CPU | Intel Core i7-6500U Processor (4M Cache, up to 3.10GHz) |
---|---|
RAM | 16GB LPDDR3 1866MHz |
Hard Drive | 1TB NVME SSD |
Screen | 13.3" QHD+ (3200 x 1800) InfinityEdge touch display |
Operating System | Windows 10 Professional 64Bit |
Wireless | DW1820A 2x2 802.11ac 2.4/5GHz + |
Wireless Add-ons | Bluetooth 4.1 |
Battery | 56wHR, 4-Cell Battery |
Webcam | HD Webcam with Microphone |
Keyboard | Backlit English Keyboard |
Warranty | Dell Limited Hardware Warranty Initial Year ProSupport: 7x24 Technical Support, 1 Year |
- Accidental
- Pro support
- Pro support plus
- Premium support
Be ready for the unexpected with Accidental Damage Service
You can't always prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with Dell’s Accidental Damage Service*.
In the event your system is accidentally damaged, you simply contact Dell directly. After they identify the cause and extent of damage, they provide the repair services needed.
What’s covered:
- Liquid spilled on or in unit
- Drops, falls, and other collisions
- Electrical surge
- Damaged or broken LCD due to a drop or fall
What’s not covered:
- Damage due to fire
- Intentional damage (such as hammer marks)
- Normal wear
- Cosmetic damage
- Consumable parts (ex. bulbs, toner)
- Theft
Protect your hardware investments with Dell Pro Support
Dell Pro Support offers the expertise and technology needed to keep your PC connected and productive so you can focus on what matters most. You’ll get “how to” assistance for operating system and common software applications, plus help with anti-virus set up, data transfer, backup and network set up. Support is available 24x7 and includes Next Business Day Onsite service after remote diagnosis. Minimize disruptions with direct access to highly trained experts available around the clock to address all your hardware and software support needs. From customizing to optimizing to troubleshooting Dell is there for you throughout the life of your product.
Dell ProSupport Features
- 90% Customer Satisfaction Score.
- Average of 2 minute wait time to reach representative.
- 24x7 direct access to highly trained experts who provide enterprise-level, tech-to-tech support.
- Next-business-day on-site support after remote diagnosis with four or eight-hour parts and labor response options.
Experience the advantages of Dell ProSupport Plus
You need to feel secure in your selection of end-user hardware. Your end users are entrusted with your business strategy, and they need access to expert support to keep up with business momentum.
With access to the right support for mixed environments, your IT staff and Dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively participating in the resolution of problems, conquering the complexity you now face.
ProSupport Plus includes:
- 24x7 priority access to hardware and software experts.
- Next business day onsite repair after remote diagnosis.
- Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist.
- Repair for accidental damages caused by surges, drops or spills.
- Keeping a hard drive after replacement to ensure data security.
With Premium Support you get:
- 24x7 phone and online support
- Onsite service after remote diagnosis within 1-2 business days2
- Proactive automated detection and alerts for issues with Dell SupportAssist technology1
- A single source for both hardware and software issues
Help and simple steps that show you how to:
- Connect your devices to existing networks
- Use your operating system, including upgrading to the latest version
- Connect to printers or other peripherals
- Transfer or back up your PC data
- Set up antivirus protection
Help with everyday software like:
- Email programs like Outlook and more
- Internet browsers like Internet Explorer, Firefox, Google Chrome, and more
- Productivity software like Microsoft Office, Google Docs, Adobe, and more
All products carry a manufacturers warranty unless otherwise stated. Each manufacturer is different. Upon receipt of the system your warranty will be under our company name, Merkamerica.
The only required fields are:
Company Name – Merkamerica
Postal Code - 90405
The warranty can take 10-14 days to transfer into your name so if something should happen to your system prior do not worry as your system is still under warranty. When calling technical support, you can just give them our company name when asked who the warranty is assigned to. If you are experiencing any difficulties, please feel free to chat or give us a call.
For warranties with Apple please refer to the following link.
Apple warranty transfer information
For warranties with HP please refer to the following link.
HP warranty transfer information
For warranties with Lenovo please refer to the following link.
Lenovo warranty transfer information
For warranties with Dell please refer to the following link.
Dell warranty transfer information
To get a full idea about refurbished products, please see our post here with in depth detail.
Link to blog post regarding refurbished products
Merkamerica offers you the same retail boxed products you would buy at the bigger retail chains without the retail markup! How do we do this? Lower overhead and efficient processes. While we might be a small company our products and services meet or exceed what you might find in a retail store chain. Our focus is our customer. Would you rather speak to a human who is knowledgeable when making such a large purchase? We are available via chat or phone for ANY questions you may have. Does your bank account like saving 30%-50% when purchasing a computer? Our refurbished systems are in beautiful condition. It’s as if you purchased new from the manufacturer. Do you need your system delivered in under two weeks? We offer overnight shipping!
All of our items come with a 7 day no questions asked return policy. If for any reason you are not happy with your system, you have 7 days from the delivery date to request a no questions asked return. (Usually you will know in the first half hour) After those 7 days are up, we offer a return with 25% restocking fee up to the 14th day after initial order date for systems returned in exact same condition as shipped. Returns for damage or malfunction need to be addressed within those first 14 days, after that all sales are final.
Each system comes with a manufacturer warranty in place unless otherwise stated. The type of warranty will be listed on each product page on the warranty tab. For a detailed explanation of each warranty please refer to the product page of the system of interest or have a chat with us.
The warranty expiration date is listed on the warranty tab of each product page and corresponds directly to that system.
We occasionally offer coupons to our customers who have signed up for our Newsletter but do not generally have coupons available on a regular basis.
Since we are a California based company we must charge tax to our fellow Californians. If you are based outside of California, then we do not have to charge you tax.
If you are in the market to purchase 5 or more items, then we do offer discounted rates. Please chat or call us for more details.
Yes, everything is in stock and ready to go. If you are in need of rushed shipping look no further because we have your back! We offer same day and overnight shipping pending order approval.
Yes. We are here to help you build your dream system based on your needs. Please chat or give us a call for further inquiries.
Why Buy from Merkamerica?
Amazing customer service! Our staff here is all invested in seeing the companies success grow, and our philosophy is making sure our customers are served in a very personable and professional manner. On top of that, you are going to pay less as we pass on our bulk discount prices to you. Its really a win win. On top of that, most products are in stock and ready for shipment, so no waiting 3-4 weeks for the manufacturers to build your systems. We can get you the product you want next day!