DELL XPS 13 - 9350 I7 6500U 3.1GHZ 16GB 1866MHZ QHD+ 1800P TOUCH 1TB SSD PRO SUPPORT

Be ready for the unexpected with Accidental Damage Service

You can't always prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with Dell’s Accidental Damage Service*.

In the event your system is accidentally damaged, you simply contact Dell directly. After they identify the cause and extent of damage, they provide the repair services needed.

What’s covered:

• Liquid spilled on or in unit
• Drops, falls, and other collisions
• Electrical surge
• Damaged or broken LCD due to a drop or fall

What’s not covered:

• Damage due to fire
• Intentional damage (such as hammer marks)
• Normal wear
• Cosmetic damage
• Consumable parts (ex. bulbs, toner)
• Theft

Protect your hardware investments with Dell Pro Support

Dell Pro Support offers the expertise and technology needed to keep your PC connected and productive so you can focus on what matters most. You’ll get “how to” assistance for operating system and common software applications, plus help with anti-virus set up, data transfer, backup and network set up. Support is available 24x7 and includes Next Business Day Onsite service after remote diagnosis. Minimize disruptions with direct access to highly trained experts available around the clock to address all your hardware and software support needs. From customizing to optimizing to troubleshooting Dell is there for you throughout the life of your product.

Dell ProSupport Features

• 90% Customer Satisfaction Score.
• Average of 2 minute wait time to reach representative.
• 24x7 direct access to highly trained experts who provide enterprise-level, tech-to-tech support.
• Next-business-day on-site support after remote diagnosis with four or eight-hour parts and labor response options.

Experience the advantages of Dell ProSupport Plus

You need to feel secure in your selection of end-user hardware. Your end users are entrusted with your business strategy, and they need access to expert support to keep up with business momentum.

With access to the right support for mixed environments, your IT staff and Dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively participating in the resolution of problems, conquering the complexity you now face.

ProSupport Plus includes:

• 24x7 priority access to hardware and software experts.
• Next business day onsite repair after remote diagnosis.
• Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist.
• Repair for accidental damages caused by surges, drops or spills.
• Keeping a hard drive after replacement to ensure data security.

With Premium Support you get:

• 24x7 phone and online support
• Onsite service after remote diagnosis within 1-2 business days2
• Proactive automated detection and alerts for issues with Dell SupportAssist technology1
• A single source for both hardware and software issues

Help and simple steps that show you how to:

• Connect your devices to existing networks
• Use your operating system, including upgrading to the latest version
• Connect to printers or other peripherals
• Transfer or back up your PC data
• Set up antivirus protection

Help with everyday software like:

• Email programs like Outlook and more
• Internet browsers like Internet Explorer, Firefox, Google Chrome, and more
• Productivity software like Microsoft Office, Google Docs, Adobe, and more